Managed Help Desk
 Bent Systems realizes the importance of getting help to key staff quickly. Our managed help desks take the burden of finding qualified candidates off of educational institutions, non-profits, and companies by filling that role with our very own staff or directly managing the hiring process. Our help desk is experienced, trained, educated, and friendly, making sure that your students, employees, and even clients can get concise and easy to understand assistance or issue resolution fast.
- Live agents to answer and resolve calls
- Provide quick training for new users
- Support Level 1 troubleshooting for all problems
- Robust incident ticket tracking system
- Unique "Level 4" triage and Level 2, Level 3 support
- Tailored helpdesk scripts for each customer
- Automated self-help website
Our help desk is experienced, trained, educated, and friendly, making sure that your students, employees, and even clients can get concise and easy to understand assistance or issue resolution fast.
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